Get in touch
Lesaka
Personal
Merchant
Enterprise
Investor Relations & Governance
Company
Get in touch
Frequently asked questions
Personal
Lesaka
Banking
Bills & Services
Banking
Loans
Insurance
Prepaid
Payouts
Banking
Must I use the full amount at once?
How do I repay my PushaManje Advance?
How will I receive my top-ups?
Can I sell my PushaManje Advance?
Why has the sponsor bank changed, and how does it affect me?
Do I need to visit a branch for anything related to the sponsor bank change?
Will my account details change when making EFTs?
How do I complete an EFT to my EasyPay Everywhere account?
Where can I get an EasyPay Everywhere card?
What is FICA and why do I need to do it?
How long does enrolment take?
What is "biometric" enrolment?
How long will it take for the card to be active?
Which ATM can I use?
How do I use the ATM?
Why do some balance enquiry slips show an "Actual Balance" and an "Available Balance"?
How much can I withdraw per day at an ATM?
What must I do if the ATM swallows my card?
What if the ATM does not pay out?
What is an "ATM dispute"?
How long does it take for an ATM dispute to be settled?
What is an EFT debit?
How can I dispute an EFT debit on my account?
What is the difference between Online, Mobile App and USSD Cellphone banking?
Why do I need to biometrically activate Online and Mobile App banking?
Where can I activate Online, Mobile App and/or USSD Cellphone banking?
How do I activate Online, Mobile App and/or USSD Cellphone banking at an EasyPay ATM?
How do I register for Online banking once I have biometrically activated it?
How do I register for Mobile App banking once I have biometrically activated it?
How do I register for USSD Cellphone banking once I have biometrically activated it?
How do I deregister Online, Mobile App and/or USSD Cellphone banking?
What happens if I forget my password or username?
I am dialling *120*3737# without airtime on my phone and I am not getting through. Is this number free to dial?
How do I make a Once Off EFT payment?
How do I add a new beneficiary?
How do I edit or delete an existing beneficiary?
What are bill payments?
How do I pay my bills?
What is prepaid?
How do I buy prepaid airtime?
How do I buy prepaid electricity?
Can I delete or edit a prepaid airtime or electricity beneficiary?
How do I view my balance?
How do I get a statement?
How do I deposit funds into my EasyPay Everywhere account?
My EasyPay Everywhere card was lost or stolen, what must I do?
I forgot my card PIN or my PIN is blocked, how can I reset it?
How much will I pay for this account?
I would like to close my EasyPay Everywhere account, what must I do?
What do I need to do to get a replacement EasyPay Everywhere card (if my card is lost/expired)?
What is a dormant account?
What is a customer-initiated transaction?
What happens if my bank account goes dormant?
What must I do if my account goes dormant?
What happens if my account is dormant for a long time?
What if my dormant account still had money in it?
What are unclaimed balances?
Is there a time limit to claim my money?
Do I earn interest on my unclaimed money?
Still have questions?
Not finding what you're looking for? Get in touch and our team will help.
Contact us
