Debit order dispute changes
The industry debit order dispute rule changes introduced in April 2026.
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You have 60 days to dispute a debit order
Important information
- You now have 60 calendar days, starting from the day after a successful debit order payment, to lodge a dispute on debit orders processed.
- The 60-day window starts the day after a successful payment instruction and includes the 60th day.
- It's very important that you check your bank statements regularly to ensure you do not miss the 60-day limit.
What happens if I miss the 60-day deadline?
- If you wait longer than 60 days to report a problem, banks will generally no longer accept dispute requests.
- Your bank can no longer reverse the money automatically.
- You must contact the company or collector that took the money directly to resolve the issue.
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