Submitting a funeral claim
If you've lost a loved one, we're here to help make the claims process as simple and quick as possible.
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3 steps to submit your claim
1
Get your documents ready
Make sure you have all the documents and forms needed before you submit your claim.
Download and complete the forms:
Insurance Claim FormInsurance Police Report Form
Documents needed:
- Certified ID copy of the deceased
- Certified ID copy of the nominated beneficiary
- Certified computerised death certificate
- Notice of death (BI1663)
- Claimant's bank stamped statement/letter (not older than 3 months)
- Letter of authority (if no beneficiary is listed)
2
Send us your documents
Submit your claim in one of these ways:
- In person: at any Lesaka branch
- Email: insuranceclaims@lesakatech.com
- WhatsApp: 072 352 8221
- For help call (toll-free): 0800 100 201
We'll send you an SMS within 24 hours to let you know we received your claim.
3
We'll process your claim
- Once you have submitted all the correct documents, we'll process your claim within 48 hours.
- If anything is missing, we'll send you an SMS to tell you what we still need.
- You have up to 6 months to submit a claim from date of death.
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